From accounts and payments to betting and lottery — the fb ajee support team is always here to help with anything you need.
What do you need help with? Search here
Choose the category that best matches your issue
Issues with registration, login, password recovery, and profile updates.
Any questions about depositing, withdrawing, and payment methods.
Everything you need to know about welcome bonuses, cashback, reload bonuses, and rewards programs.
Everything related to placing bets, cancelling bets, understanding odds, and viewing your betting history.
Help with buying lottery tickets, draw results, and claiming prizes.
Account security, two-factor authentication, and data privacy.
Ways to reach the fb ajee support team
For the fastest resolution, use live chat. Replies typically come within 2 minutes.
Active 24/7For complex issues, send a detailed email. You'll receive a thorough response within 24 hours.
support@fbajee-taka.comJoin the fb ajee support channel on Telegram for updates, offers, and support — all in one place.
8:00 AM – 12:00 AM| Contact options | Common issues | Complex issues | Payment issues |
|---|---|---|---|
| Live Chat | 1–2 minutes | 5–10 minutes | 15–30 minutes |
| 2–4 hours | 8–12 hours | 24 hours | |
| Telegram | 5–15 minutes | 30–60 minutes | 1–2 hours |
When something goes wrong online, many people aren't sure who to turn to. fb ajee understands this, which is why a comprehensive Help Center was built — covering everything from minor issues to complex problems. If you can't resolve something on your own, you can speak directly with the support team.
The fb ajee support team speaks Bengali, so there's no language barrier. While many platforms require you to communicate in English, at fb ajee you can explain your issue in your native language and receive a reply in Bengali. This is a major advantage, especially for those who are new to technology.
The most common issues are failed deposits, delayed withdrawals, missing bonuses, and login problems. fb ajee's Help Center has detailed guides covering all four. In most cases, reading the guide is enough to resolve the issue without needing to contact support.
The most common causes of deposit issues are entering the wrong number in mobile banking or a network error. The fb ajee Help Center has step-by-step instructions on how to fix this. If you contact live chat with your transaction ID, it's usually resolved within 30 minutes.
Fb ajee has set processing times for withdrawals. Standard withdrawals are completed within 24 hours, though delays may occur if KYC verification hasn't been completed. New members are advised to complete KYC before making their first withdrawal — it saves a lot of hassle down the line.
A common complaint is not receiving a bonus or having one cancelled — most of the time this comes down to not fully understanding the wagering requirements. The fb ajee Help Center explains wagering requirements in plain language. If you're still unsure, the support team can review your account and walk you through what to do.
Fb ajee believes that a great experience goes beyond great products — strong support matters just as much. That's why the help center is regularly updated, and the support team is specially trained to handle the most common issues faced by users in Bangladesh.
Most common issues are covered in detail in the Help Center articles. Use the search bar to find answers quickly.
The FAQ section has answers to hundreds of questions. Check there first to see if your issue is already covered.
If you can't resolve the issue yourself, reach out to the fb ajee support team via live chat and describe your problem in Bengali.
For complex issues or when you need to send screenshots, use email. You'll get a reply within 24 hours.
Once your issue is resolved, let the support team know. Your feedback helps fb ajee deliver an even better experience.
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Keep these tips in mind to get faster help from fb ajee
When reaching out via live chat or email, describe your issue in as much detail as possible. Having information ready beforehand — such as when it happened, any error messages shown, and your transaction ID — helps get your issue resolved faster.
Take a screenshot as soon as you run into a problem. For payment-related issues in particular, having a screenshot of the error message helps the support team resolve things much faster.
Support is busiest between 9:00 PM and 12:00 AM and on Friday afternoons. For the fastest response, reach out between 9:00 AM and 1:00 PM.
Sending messages on live chat, email, and Telegram simultaneously for the same issue causes confusion and slows down the resolution process. Use one channel and wait for a response.